What does an outstanding patient experience lead to?
Services are a powerful tool for delivering patient satisfaction. Outstanding patient experience makes patients highly loyal thus spreading the good word to others. This can be an immensely powerful tool for building a strong confidence in HCPs. Leading HCPs also maintain social media accounts and have a mobile app where patients share their experience and employees can show a backstage view of the clinic’s environment. Some of the challenges: design stress relief environment – absence on social media – building a strong healthcare brand – avoid usage of digital marketing – train employees and doctors, who deal on the front line – build a good reputation in society – holistic approach to improving facilities.
We keep going on the right track at the right time. At MY Synergy we’re constantly working on adding significant value to HCPs by sharing our clinical knowledge and delivering the best practice. We never forget that HCPs cannot exist independently in the digital era therefore we create and deliver vital instruments-websites, social media presence, brand development, etc. Nevertheless, we always help and train hospital staff. In the process of implementing a new system, we, at MY Synergy, motivate, encourage, and stay right next to these professionals.