After digitizing its care management processes, the client wanted to make better use of the operational data generated across its services. MY Synergy developed a Business Intelligence solution using Microsoft Power BI, transforming care and operational data into real-time dashboards and measurable KPIs for faster, evidence-based management decisions.
The Challenge
Although operational information was available within the Care Management System, turning that data into actionable insights still required significant manual work.
Managers had to gather information, calculate KPIs and prepare reports manually. This limited visibility across services and delayed the identification of trends, operational issues and deviations from targets. As the client grew, management needed continuous operational intelligence rather than static reports.
The Solution
MY Synergy developed a Power BI operational analytics solution that automatically collects data from the Care Management System, calculates key performance indicators and presents them through interactive management dashboards.
The solution automates data extraction, KPI calculations, operational reporting and historical trend analysis. Managers can continuously monitor indicators including shift punctuality, staff activities and training, citizen wellbeing, staff assessments, incidents and accidents, medication administration, observations, daily task execution and citizen outcomes.
Instead of waiting for manually prepared reports, management now has current information for monitoring service quality, identifying performance issues and supporting both daily operations and longer-term planning.
Business Value
The new care management platform reduced administrative work while improving visibility, compliance and the experience of both staff and citizens:
25% less time spent on paperwork
32% improvement in citizen satisfaction
30% improvement in CQC inspection ratings
Automated scheduling, reminders and reporting
Real-time monitoring of care quality and compliance
The result is a more structured and data-driven approach to care management, giving staff more time to focus on care while providing managers with better visibility into service delivery and compliance.
Project Information
Industry
Healthcare
Client type
Social Care & Supported Living
Project type
BI Data Dashboards
Outcome
90% improvement in reporting efficiency
