About MY Synergy, Our Story, Values & Growth

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Our Story

People, technology, and healthcare in Synergy

Every great company name has a story. Ours just happens to begin in a hospital, evolve through sleepless nights of improving IT systems, and grow into a vision to make healthcare better through technology. Trust and professionalism – these were the two pillars that defined Mladen and Yordan’s friendship when they set out to create MY Synergy in 2019.

The two co-founders first met at the National Oncology Hospital, but it was not until they got separated briefly that they realized their potential grew stronger when they worked together.

Reunited again at the National Social Security Institute (NSSI), the pair embarked on an ambitious journey to modernize and expand the institution’s IT capabilities. A restructuring project of unprecedented scale in their careers, the experience there shaped their common values, which later became the foundation of MY Synergy.

“Mladen and I were working 16-hour shifts at the NSSI. We were 100% committed to upgrading their IT capacity because we felt it was not up to modern standards. The NSSI is an institution of strategic importance, and it has considerable resources, so we focused mainly on establishing protocols, improving processes, and training core skills”, Yordan recounts.

The challenge was enough to prove that the two shared a common work ethic – set simple goals, but approach them with selfless commitment and personal responsibility. On the day they founded the company, Mladen and Yordan promised each other 2 things: that they will approach any challenge with the same vigor that bonded them before, and that they will build a team of professionals with the same worldview.

The M & Y of MY Synergy

Culture & Values

The principles that guide how we work, collaborate, and create value

RESPECT

We treat all people with dignity, listen and value their feedback
We listen carefully and do not interrupt when someone is speaking
We appropriately question actions inconsistent with our core values
We demonstrate high regard for all individuals and appreciate their contributions

GROWTH

We are inquisitive and we lust for learning & developing
We support the growth and development of all members of the team
We dedicate special time to additional courses that improve our professional and personal lives, as well
We believe that friendly and clarifying questions can bring new knowledge

PROFESSIONALISM

We take pride in professional appearance, language, and behavior
We personally commit to continuous improvement and professional growth
We respect others, express sincere appreciation, and positively influence those around us
We are diligent in delivering high quality work and providing exceptional service to both internal and external clients

MOTIVATION

We communicate openly, our actions mirror our words, and we keep our promises
We attract self-motivated, highly capable, results-oriented people and invest heavily in their development
We believe our employee motivation is most powerful when we follow our core values and behave according to our company culture
We inspire ourselves and others to step out of comfort zones, play a bigger game, and choose empowering contexts which lead to new actions and new results