The hOPTin (hOspital Process opTimization) project is a pilot based on the Value-based Health Care concept to improve healthcare quality and patient experience. It aims to minimize costs and improve the efficiency of hospital services.
The project has been in effect for 2 years and aims to improve the overall patient journey and outcomes. Bulgarian Lymphoma Patient’s Association is participating as a key partner, and the project as a whole is funded by the Association of Research-Based Pharmaceutical Manufacturers in Bulgaria (ARPharM). The Bulgarian Medical Association supports ‘hOPTin’ as an official partner and participates in its activities and events.
Project Goals
- Definition of processes and KPIs
- Process analysis and identification of unnecessary activities
- Communication and interaction improvements
- Drug planning and usage improvements
- Increase in efficiency of the healthcare processes
- Increase in effectiveness when spending hospital resources
- Improvement of the quality of care
Phases of hOPTin
- Phase I: Overall analysis of medical service delivery and administrative processes
- Phase II: Identification of opportunities for improvement and recommendations
- Phase III: Implementation of the solutions for optimization and monitoring of results
Results
- Patient flow optimization
- Less waiting time for patients in the hospital by 38%
- Patient admission optimization by 20%
- Patient experience improvement by 20%
- Improvement of treatment insights by 55%
- Hospital resource optimization by 10%
- Reduced quantity and costs of residual drugs by up to 30%
Project Information
Client:
National Specialized Hospital for Active Treatment of Hematological Diseases
Location:
Sofia, Bulgaria
Project Release
2021 - 2023
Supported by
Bulgarian Medical Association
Digital Health and Innovation Cluster
Bulgarian Lymphoma Association
