MY Synergy at Technology Insurance Days 2026
MY Synergy participated in Technology Insurance Days 2026, held on October 20 in Cluj-Napoca, Romania, joining insurance professionals, technology providers, and industry representatives to exchange perspectives on digital transformation and the practical adoption of AI in insurance.
The 10th edition of Technology Insurance Days brought together more than 200 participants to discuss how technology, data, and collaboration can support a more connected and efficient insurance industry. Key topics included digitalization, embedded insurance, data integration, and the evolving role of AI in insurance operations.
For MY Synergy, the event provided an opportunity to connect with industry professionals, better understand operational challenges across the insurance sector, and discuss opportunities for applying AI to existing business processes.
From AI Automation to More Efficient Claims Management
One area of particular interest was insurance claims processing, where document-intensive workflows, manual data extraction, and policy validation continue to create administrative challenges.
These are among the processes MY Synergy addresses through MYclaim, our AI-powered health insurance claims automation platform.
MYclaim supports insurers by automating key administrative steps in claims handling, including:
Extracting and structuring information from submitted claims documents.
Validating extracted information against predefined business and policy rules.
Identifying exceptions and routing cases that require human review.
Reducing repetitive manual tasks and supporting more consistent claims processing.
The approach combines automated processing with human oversight, allowing insurance professionals to focus on cases that require their expertise and judgment.
Turning AI into Measurable Business Value
A key takeaway from our participation was the importance of looking beyond individual AI features and considering how technology fits into the broader insurance workflow.
Successful AI adoption requires clearly defined business objectives, reliable data, integration with existing systems, and the involvement of the people responsible for day-to-day operations.
As MY Synergy continues to develop its solutions for the insurance sector, exchanges with industry professionals help us better understand market needs and identify opportunities for practical applications of AI across Southeast Europe.
More information about the event: Technology Insurance Days.
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